Refund policy

If you believe you did not receive your digital order after checking all folders, you must contact us at nanette@bakedupcookies.com and include your full name, the email address used at checkout, and the date of purchase. Please allow up to 7 business days for a response. You are required to give us the opportunity to resolve the issue before requesting a refund or initiating a chargeback.

Initiating a chargeback without first contacting us and allowing the response window may result in permanent loss of access to our products and restriction from future purchases. By completing a purchase on our website, you acknowledge that you understand and agree to this no-refund policy.